Accounts may be locked due to incomplete verification, unusual activity, or policy violations. To reactivate your account, please contact your sales agent or our customer support team.

Credit card payments are enabled after verification. In some cases, you may need to place your first order through PayPal before activation. Once your business is verified, the credit card option will be available.

Declines can happen due to insufficient funds, bank restrictions, or a mismatch between billing and shipping details. If this happens, contact your card issuer or check that your billing information matches your account.

Log in to your dashboard, where yearly statements can be downloaded under the Statements section, and invoices for individual orders can be found under Orders.

All official emails will come from @phonelcdparts.com. Calls should come from your assigned sales agent or the numbers listed on our website. If in doubt, reach out to us directly before responding.

Yes, we allow multiple users and store locations under a single business account for easier management.

Both billing and shipping addresses can be updated independently in your account settings on our website.

Yes, please contact your sales agent or our support team for assistance with the transfer process.

Yes. To transfer store credit to your card or bank, reach out to your sales agent or support team.

Yes, you can combine store credit with another payment method. However, two external methods (e.g., credit card + PayPal) cannot be used together.

Yes. As a wholesaler, we only sell to registered businesses.

We currently do not offer vouchers. Store credits will automatically appear as a payment option at checkout.

Yes. Physical damage including cracks, bent frames, pressure points, torn flex cables, burn marks, or installation-related issues voids the warranty.

By default, installation-related damage is not covered.
However, for products marked with “Exclusive OLED Breakage Warranty’' or, Phone LCD Parts provides technician breakage protection.
This special warranty covers certain accidental screen breakages that may occur during professional installation.
This coverage applies only to eligible products and does not extend to user-caused damage, improper handling, or issues outside the warranty scope.

If you received the wrong item or your package arrived damaged, please report it immediately through your RMA Dashboard.
For damaged shipments, request the carrier to create a Damage Report at the time of delivery, and upload clear photos of the package, shipping label, and the item received.

You can start the RMA (Return Merchandise Authorization) process directly from your dashboard to request a replacement, refund, or store credit.

You can still open an RMA claim for the damaged items only, while keeping the rest of your order.

Log in to your account and check the status under the RMA section of your dashboard.

Yes, you can select your preferred resolution while submitting your claim.

Refunds and credits are usually processed within 1–3 business days after the claim is approved.

Reporting time varies by product category. Please refer to our Return Policy for specific timelines.

Clear photos, videos, or unboxing evidence are all accepted to support your claim.

A replacement is shipped only after the damaged item is returned and inspected.

Yes, original packaging must be kept until the claim is resolved, as carriers may require inspection.

If the item is out of stock, we issue a refund or store credit instead of a backorder.

Timelines depend on the courier, but our team will keep you updated throughout the process.

We will open an investigation with the courier. A resolution will be provided once the claim is processed.

Please contact our support team immediately, and we will arrange to correct the issue.

Yes, you may choose your preferred resolution once the claim is confirmed.

Report the issue as soon as you notice your package is missing.

Either option works, but our support team can handle the claim on your behalf for convenience.

We will still open an investigation with the courier and keep you updated until resolution.

Overnight means your order ships for next-day delivery.
Ground refers to standard ground transportation, which is slower but more cost-effective.
If a product is labeled “Only Ground Shipping” on our website, it means the item cannot be shipped via Overnight/Air due to carrier restrictions and must ship Ground-only.

Due to carrier regulations, lithium batteries cannot be shipped via overnight or air services. Battery orders must ship Ground only.

A reserve order is an optional order type that allows customers to secure inventory in advance for their next shipment, protecting them from potential stock shortages.
During checkout, the system will ask whether you would like to add a reserve order to your cart.

Free shipping note:
To qualify for free shipping, the current order and the reserve order must each meet the free-shipping threshold independently.
They cannot be combined to reach free-shipping minimums.

• Ground Shipping Free Threshold: $350
• Overnight Shipping Free Threshold: $500

In some cases, we may need to verify order details before shipping a first order. If we are unable to complete the verification, the shipment may be delayed until the required confirmation is received.

Yes, you may choose store credit or refund when canceling an order.

Contact your sales agent or our support team as soon as possible to cancel and request a refund.

Address changes can be requested through your sales agent or support team.

Orders cannot be combined if they are placed after the cutoff time or if a shipment has already left our facility.

Use the “Add to My Existing Order” option at checkout to combine shipments.

Contact your sales agent or support team to arrange correction or replacement.

Reach out to your sales agent or support team to report missing items.

Weather-related delays are beyond control, but if delays are carrier-related, we will help file a claim on your behalf.

Refunds may be possible depending on the reason for delay. Our team will review the case with the carrier.

Yes, you can request changes by contacting support, as long as the order has not shipped yet.

We can reship the package once it is returned to our facility.

Yes, upgrades are possible if the order has not yet been shipped.

File a missing items claim through support or your sales agent, and we will verify and resolve it.

Processing time depends on order size and complexity, but most orders are shipped within standard business timelines.

RMA processing typically takes up to 3 business days, depending on volume.
This timeline begins once the package arrives at our facility.

Yes, depending on the return timeframe:

• Returns submitted within 30 days are eligible for a money refund to the original payment method.
• Returns submitted between 30–60 days are eligible for store credit only.

Returns submitted after 60 days are not eligible for refund or store credit.

Customers are generally responsible for return shipping costs.
However, we offer free return shipping labels under the following conditions:

• If the customer has spent $1,000 or more within the past 30 days, a free return shipping label will be provided.
• First-time customers may receive a one-time free return label in cases of dissatisfaction with their initial purchase.

All other returns will require the customer to cover the shipping cost.

Yes, you can.
Mistaken orders are eligible for return under the following conditions:

• Within the first 30 days: Eligible for a refund to the original payment method.
• Between 30–60 days: Eligible for store credit only.

Returned items must be unused, undamaged, and in their original packaging.

Yes. You may either pay the price difference or receive store credit, whichever is higher.

Yes, in certain cases software-related issues can qualify. Please contact support for review.

Contact your sales agent or support team to process the credit manually.

Please contact support to generate a new return label with the correct details.

RMA credits are for one-time use and cannot be sold or transferred to third parties. Store credit is valid for 1 year. Unused credit after 1 year will expire and become inactive.

Returns are rejected if the issue is not related to manufacturing defects or does not fall under our return policy.

Yes, rejected items can be returned to you upon request.

The status of your return can be tracked in the RMA section of your account dashboard.

Yes, shipping is covered if your sales exceed $1,000 in the last 30 days.