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Shipping & Return Policy

Shipping & Return Policy:

  • Phone LCD Parts reserves the right to reform our return policy at any time. Any of our customers that is believed to be abusing our generous return policy can be subjected to more firm and stricter policies.

 

  • We only provide labels for defective screens at the end of the month customer have orders over $1000 a month. If you are returning items because it is no longer needed or accidentally purchased you must ship the item or multiple items back at your cost. These items are subject to a 15% restocking fee.

 

  • Any item returned that is deemed working is subject to a 15% restocking fee if the client does not want it returned. We are happy to return it back to you at our cost, however if you choose that you do not want the item, we will issue a 15% restocking fee.

 

  • If an iPad compatible screen is returned without being adhesive or screen protectors removed we don’t charge anything if it’s being returned in 90 days. However, if iPad screen has adhesive or screen protectors removed it will be subject to a 50% restocking fee. We highly recommend customers to test all iPad's prior to removing the adhesive and screen protectors.

 

  • If an Samsung service pack compatible screen is returned with adhesive or screen protectors removed it will not be accepted as a defective return. We highly recommend customers to test all Samsungs prior to removing the adhesive and screen protectors.

 

  • All unused tempered glasses are going to be issued %15 restocking fee.

 

  • We are proud of and believe in quality of our apple screens so we offer life time warranty as long as there no deep scratches, ripped flex cables, digitizers broken, or internal broken.

 

  • Refurbished Samsung LCD screens are under our coverage however screen needs to be in returnable condition, meaning it needs to turn on, and no signs of physical damage.

 

  • All Accessories, red tapes, and the tools are not eligible for return.

 

  • Samsung, LG, Motorola, Sony, OnePlus, Google Pixel disclaimer. If you install the LCD or digitizer without testing and you end up damaging an item when removing it from a customer's phone, the item will be reviewed on a case by case basis. This includes adhesive removals.

 

  • All batteries we provide for customers are under 6 months of warranty after the day of purchase.

 

  • Any item no longer being carried or sold by Phone LCD Parts will not be eligible for a refund or store credit if the item being returned has been purchased more than 30 days ago.

* $20 Overnight Shipping is Only for LCD and Phone Repair Parts, Cases Order Will Ship Ground 

Shipping Cutoff Times:

EASTERN TIME

  FedEX USPS
Ground 3.30pm 3.30pm
Over Night 6.15pm -

Shipping cutoff times vary based on the time that you are ordering.

All orders placed on after the cut off time will be processed the following business day

Policy Abuse:

Phone LCD Parts reserves the right to alter our returns and exchanges policy. Any customer that is deemed to be “abusing” our generous returns policy may be subject to firmer and stricter policies in Phone LCD Part’s sole discretion. The failure of Phone LCD Parts at any time to require customer’s performance of any provision of this Return Policy shall not be deemed a continuing waiver of that provision or a waiver of any other provision of this policy. The interpretation and enforcement of these return policies remain in the sole and absolute discretion of Phone LCD Parts Board Members. These policies may be subject to change at any time, without prior warning or notice to customer.