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FAQ

Click on the CREATE AN ACCOUNT button link at the top of any page.
Enter in your personal information, Tax ID, email and password. 
Click YES,I AGREE TO THE TERM box and then Click CREATE MY ACCOUNT..
Click on the MY ACCOUNT link at the top of any page.
Click on the FORGOT YOUR PASSWORD link.
Enter the email that your registered your account with and click CONTINUE. 
You should receive an email from Phone LCD Parts within 3-5 minutes with a link to reset your password. 
Enter in a new password with that link. 
Log in again with your new password under SIGN IN at the top of any page.

Phone LCD Parts offers "Stote pick up" as a shipping option. When checking out, please choose "Special Options – Store Pickup $0.00" as your shipping method. Once your order is packed & ready for pick up, you will receive an email notification.  

Please do not come to the office prior to being notified that your order is ready. Once you receive notification that your order is ready, please call us at 1-973-517-8787 or at 1-866-780-7278 for directions and to let us know when we should expect you. You can pick up your order any time during our standard hours of operation.

If you have already placed your order and you have received an email with a tracking number, your package was already sent and you will have to place a new order with the additional quantities.

If you have not received a tracking number, please call us at 1-973-517-8787, to see if the order can be adjusted before it is shipped.

If you have already placed your order and you have received an email with a tracking number, your package was already sent and you will have to request a Return Merchandise Authorization (RMA) number to return your product. You may also choose to refuse delivery of the package so that it will be shipped back to us. Please contact us at info@phonelcdparts.com should you choose to cancel an order that has already been shipped.

If you have not received a tracking number, please call us at 1-973-517-8787 or at 1-866-780-7278 promptly, to cancel your order.

At times, your order may take longer than expected when shipped via United States Post Office (USPS), although Phone LCD Parts has shipped your item promptly. Please be patient as we try our very best to get your order to you as quickly as possible. Often, our efforts are hindered by circumstances beyond our immediate control.

If your order is traveling to a domestic (United States) address via USPS first class mail, your order is estimated to arrive within 3-5 business days, taking up to 7-10 business days. 

If your order is traveling to an international address via USPS first class mail, your order is estimated to arrive within 7-21 business days, taking up to 30 business days depending on your country's customs office and your local postal service.

If your order shows a tracking status of delivered, but you do not have your package, please contact YOUR local post office immediately. Often your post office is holding the package for a specific reason (duties, customs, etc). Unfortunately, if your package tracking shows it was delivered, Phone LCD Parts cannot be responsible for locating your package or any additional costs for delivery, and we are not responsible for any packages that are lost or stolen after delivery.

For all other inquiries, please be sure to contact us within 30 days of placing your order, so we can investigate your order promptly.

Please contact customer service immediately at 1-973-517-8787 or at 1-866-780-7278 so we may have your order corrected, as soon as possible.