Although our products are tested by hand throughout the supply chain, defects and issues will always be an unfortunate part of our industry. That is why we extend our generous return policy to all our customers. The details of this policy are discussed below:
RMA FORM MUST BE FILLED OUT PRIOR TO RETURN
*Returns are processed within 48 hours – This means once your package has arrived, we then have 48 hrs to inspect the item and email you the results. Your defective screen replacement will be placed in the packaged with your next order.
- Please note that only orders over $1,000/Month will receive a FREE return label for your defected goods - If you have more than one damaged/defected item throughout the month we ask that you please wait till you have more to return back to us, ANY other returns will be handled at your own cost.
- Our service packed Samsung LCD’s are sent to us directly from the Samsung distributor and highly checked by our professional technicians. We kindly suggest that you check your package to make sure no physical damages were made during transportation; In addition we ask that you test any LCD’s you receive from us before installation.
[EX: Attach LCD cable to Device – turn device on – Move around Widgets to make sure it’s functioning properly]
- Items that you return have to be in the original package as you received it. Any seals that are broken or any plastic is taken off will be considered used and will not be accepted.
- Phone LCD Parts is not responsible and does not warrant for damages caused by improper use or accidents.
- Products sent to Phone LCD Parts without RMA Documentation will be returned to the customer at customer’s sole cost.
Note: Please remember that shipping and handling charges are not refundable and all returns are subject to a 20% restocking fee for refund process. Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them. Any ironing center that has been installed or has attempted to be installed can not be returned.
* $20 Overnight Shipping is Only for LCD and Phone Repair Parts, Cases Order Will Ship Ground